Shipping policy

Last updated: September 12, 2026

Thank you for shopping with Hayasphere. We aim to process and deliver your orders as smoothly as possible. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from our website.

1. Order Processing

Once your order has been successfully placed and payment has been confirmed, we will begin processing it.

Orders are generally processed within a reasonable timeframe. Processing times may vary depending on product availability, order volume, and other operational factors.

If there is a significant delay in processing your order, we will make reasonable efforts to keep you informed.

2. Shipping and Delivery

We ship orders to the destinations available at checkout.

Available shipping options, delivery estimates, and applicable shipping charges will be displayed during checkout where available.

Delivery times are estimates only and may vary depending on:

  • Your delivery location

  • Shipping method selected

  • Courier or delivery provider

  • Customs or border procedures

  • Public holidays

  • Weather or other unforeseen circumstances

  • Other events outside our reasonable control

3. Shipping Charges

Shipping charges, where applicable, will be calculated and displayed at checkout before you complete your purchase.

Shipping costs may vary depending on the destination, order size, products purchased, and selected shipping method.

4. Tracking Information

Where tracking is available, tracking details may be provided once your order has been dispatched.

You can use the tracking information provided to monitor the progress of your shipment through the relevant delivery provider.

Please allow some time for tracking information to become active after your order has been dispatched.

5. Delayed or Lost Orders

While we work with delivery providers to ensure orders reach you safely and on time, delays can sometimes occur.

If your order appears to be significantly delayed or has not arrived within the expected timeframe, please contact us so we can assist you and, where appropriate, investigate the shipment with the relevant delivery provider.

6. Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

If an order cannot be delivered because an incorrect or incomplete address was provided, please contact us as soon as possible.

Additional shipping charges may apply if the order needs to be reshipped, where permitted by applicable law.

7. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible and provide your order details along with clear photos of the package and the product.

We will review the issue and work with you to determine the appropriate resolution.

8. Customs, Duties, and Taxes

For international orders, additional customs duties, taxes, fees, or other charges may apply depending on the destination country.

Where such charges are imposed by local authorities and are not included at checkout, they may be the customer's responsibility.

Customers are responsible for ensuring that their order complies with applicable import regulations in their destination country.

9. Delivery Issues

If you experience an issue with your delivery, please contact our support team with your order number and relevant details so we can assist you.

10. Contact Us

If you have any questions about shipping or delivery, please contact us:

Hayasphere
Email: support.hayashpere@gmail.com
Phone: +61 494 683 380