Refund policy

 

Thank you for shopping with Hayasphere. We want to ensure you have a positive experience with your purchase. If there is an issue with your order, please review the return and refund conditions below.

1. Damaged, Faulty, or Incorrect Items

If your order arrives damaged, faulty, defective, or you receive an incorrect item, please contact us as soon as possible.

Please provide:

  • Your order number.

  • A description of the issue.

  • Clear photos or videos showing the problem, where applicable.

Once we receive your request, we will review the issue and determine the appropriate resolution, which may include a replacement, repair, refund, or another suitable solution.

2. Return Eligibility

To be eligible for an approved return, the item should:

  • Be in its original condition.

  • Include the original packaging, tags, accessories, and included items where applicable.

  • Not have been damaged or altered after delivery.

  • Be accompanied by your order details or proof of purchase.

Some products may have specific return conditions due to their nature.

3. How to Request a Return

To request a return, please contact us at:

Email: support.hayashpere@gmail.com
Phone: +61 494 683 380

Please include your order number, details of the issue, and any relevant photos or videos.

Please do not send an item back before contacting us and receiving return instructions.

4. Return Shipping

For approved returns involving a faulty, damaged, defective, or incorrectly supplied item, we will provide the appropriate return instructions and determine the applicable shipping arrangements.

5. Refunds

Once the returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will generally be issued to the original payment method used for the purchase.

Please allow reasonable processing time for the refund to appear in your account, as processing times may vary depending on your payment provider or financial institution.

6. Exchanges

Where appropriate and available, we may offer a replacement or exchange for an eligible faulty, damaged, defective, or incorrectly supplied item.

If a replacement or exchange is not available, we may provide a refund or another suitable resolution.

7. Change of Mind

We do not accept returns or provide refunds for change-of-mind purchases, unless otherwise required by applicable consumer protection laws.

8. Consumer Rights

Nothing in this policy is intended to exclude, restrict, or limit any rights or remedies you may have under applicable consumer protection laws.

Where applicable law provides you with rights that differ from or exceed this policy, those legal rights will apply.

9. Contact Us

If you have any questions about returns or refunds, please contact us:

Hayasphere
Email: support.hayashpere@gmail.com
Phone: +61 494 683 38